I do understand that you don't know more but you guys should just say so. Instead today I and all pre-orders got the same mail that we got in July already. It is really unfortunate that these get send because there is no fiber near us yet and I doubt it will be ready by Sunday. The same happened in July 2018 and 3 days later came a sorry, 2 month delay. Can't you at least stop these woohoo! mails ? It just looks so bad.
YOU'RE CLOSE TO BEING CONNECTED!
Our engineering team is working to complete your area's Gigabit Fiber network construction this month (woohoo!). Once completed, we'll contact you with next steps, which includes scheduling your installation.
If you have any questions, contact us at firstname.lastname@example.org
or text 707-800-4624.