Hello!
I've been eagerly awaiting my pre-order for Gigabit in the outer mission in San Francisco. I even signed up for a shorter contract with a price reduction based on the timelines Sonic has provided. Then, out of the blue I've been told I cannot have it installed and my pre order is being cancelled.
However, I'm fairly certain that the line has already been run on the pole, Comcast and Wave have been on the pole in recent months, and the drop needed to go to my house, which is directly in front of the pole would have no more significance to safety than running the line itself. My father has worked installing fiber ever since Verizon adopted the technology and is baffled as well, as he would expect PG&E to have to replace the line if a 15-20 drop would cause an issue.
Im simply wanting to find a solution to get the service I was excited for and not pay the premium about to hit me from the other provider.
Happy to chat more.
Chris
I've been eagerly awaiting my pre-order for Gigabit in the outer mission in San Francisco. I even signed up for a shorter contract with a price reduction based on the timelines Sonic has provided. Then, out of the blue I've been told I cannot have it installed and my pre order is being cancelled.
However, I'm fairly certain that the line has already been run on the pole, Comcast and Wave have been on the pole in recent months, and the drop needed to go to my house, which is directly in front of the pole would have no more significance to safety than running the line itself. My father has worked installing fiber ever since Verizon adopted the technology and is baffled as well, as he would expect PG&E to have to replace the line if a 15-20 drop would cause an issue.
Im simply wanting to find a solution to get the service I was excited for and not pay the premium about to hit me from the other provider.
Happy to chat more.
Chris