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Re: Sonic Fiber in Berkeley

Posted: Wed Sep 05, 2018 8:21 pm
by colbrio
They strung the fiber cable to my phone pole 3 weeks ago. I saw 3 Sonic installers by Monterey Market last week. A friend said they were a new subscriber and they were up and running.

I find it a bit disrespectful that Sonic is providing installation to new customers before taking care of existing customers who have been paying them consciously for years. At least give me a glimmer of hope that someday I might find a Golden Ticket in my inbox. It's so disappointing to get emails putting off the dates month after month.

Re: Sonic Fiber in Berkeley

Posted: Thu Sep 06, 2018 8:21 am
by ankh
Well, each new customer adds to the revenue stream; each old customer converted over from bonded Fusion (at least) reduces the revenue as they charge less for fiber.

I can see the logic of connecting new customers as fast as possible, given the hit Sonic must be taking from the many delays in establishing service around Berkeley/Albany and elsewhere.

Re: Sonic Fiber in Berkeley

Posted: Thu Sep 06, 2018 9:41 am
by m.harmon
Fiber is usually installed in order of physically availability. Some areas are just easier to get to and so we get to those areas first. We are still the little guy so we can't be everywhere at once.


Having said that.... @colbrio it appears you are ready to get fiber installed. Check out the member tools or give our Sales folk a call and we can get you started on the fiber service.

Re: Sonic Fiber in Berkeley

Posted: Thu Sep 06, 2018 11:35 am
by aanon4
ankh wrote:
Well, each new customer adds to the revenue stream; each old customer converted over from bonded Fusion (at least) reduces the revenue as they charge less for fiber.


Is that really the case? I mean it could be, but Fusion runs over ATTs infrastructure which must be paid for, while the fiber is Sonics and so has none of those costs (yes, I'm ignoring capital costs). Also, if Fusion customer jump ship to another ISP because - let's face it - Fusion is slow, then Sonic reaps the ultimate reduction in revenue. Holding off moving loyal customer from moving to fiber would be a bonkers business move.

Re: Sonic Fiber in Berkeley

Posted: Thu Sep 06, 2018 11:47 am
by ankh
Is that really the case?


It's just my uninformed guess, not to be considered reliable.

Re: Sonic Fiber in Berkeley

Posted: Thu Sep 06, 2018 11:51 am
by aanon4
ankh wrote:
Is that really the case?


It's just my uninformed guess, not to be considered reliable.


Well likewise of course - just me musing aloud.

Re: Sonic Fiber in Berkeley

Posted: Fri Sep 07, 2018 8:49 am
by ankh
Huh. I tried the "check availability" button, it takes my address/zip but still does nothing.

So I tried the "upgrade service" link under the Member Tools heading and that worked.

It let me order the fiber upgrade and a backup battery.

Well, this is progress. I thought they would send someone to make the changeover without asking.

Re: Sonic Fiber in Berkeley

Posted: Fri Sep 07, 2018 8:54 am
by ankh
Which model CyberPower UPS is Sonic selling as a ~$100 option with fiber installation?

I see several models with different capacities:

https://www.google.com/search?q=newegg+ ... ery+backup

Re: Sonic Fiber in Berkeley

Posted: Fri Sep 07, 2018 12:02 pm
by Zandr
Ashby at Telegraph here... Member Tools still says September, which, well, It's September. Any update for South Berkeley?

Re: Sonic Fiber in Berkeley

Posted: Fri Sep 07, 2018 12:39 pm
by ankh
Here's the answer from Support:

Here's our link for the backup battery:

https://techwiki.sontrak.net/index.php/ ... ery_Backup

There's a photo and some details about it, they are $99 and we can only supply them at the time of the installation. You can find compatible batteries online if you'd like to look elsewhere.




I can't get that techwiki page to open. Can anyone see it? What's the model number?