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Strange Gigabit Availability in Mission Terrace

Posted: Sun Aug 26, 2018 7:37 am
by rforrest
Hi,

For a long time, I've been waiting for gigabit to come to my home on Badger Street in the Excelsior and I frequently check the Gigabit availability tool. I've been excited that it showed "October 2018" for about a year now.

Suddenly... It's gone. I only show DSL availability. Fiber availability only shows west of Cayuga and Tingley (Theresa, Cotter and Capistrano all show availability).

I assumed there would be a full build out starting from the Central Office August excavation under Alemany from Onondaga North East.

I sure hope this is a glitch, I've been waiting for gigabit and suffering with DSL for a long time.

Re: Strange Gigabit Availability in Mission Terrace

Posted: Sun Aug 26, 2018 11:19 pm
by Ney Fusion2X Cust
Yep, similar thing happened here on Ney Street. AT&T ran around like crazy a few weeks ago stringing fiber. I've speculated that when they saw the Sonic activity out of the local C.O. they raced to load up the poles to box out Sonic wherever possible here in the Excelsior. Now they will hold us hostage as Dale tries to negotiate a re-sale arrangement. The pole at Mission & Ney leading to AT&T's underground conduit had a loop of fiber hanging so low I was able to get my hands on it to confirm it was indeed a dual digital fiber cable. The pole across from our house has a lovely and alluring loop of fiber hanging at the top, but also a forbidding pink ribbon indicating it is now overloaded. This is pole number 812970 if anyone from GIS is listening in.

Re: Strange Gigabit Availability in Mission Terrace

Posted: Mon Aug 27, 2018 1:55 pm
by rforrest
So, apparently there is a pole issue near Cayuga and Tingley that prevents fiber from going East of that point. As to which pole it is... I was told that's AT&T/PGE proprietary info. I don't know if the mystery pole is unprotected, overloaded, or what.

Has anyone dealt with this? I'm willing to annoy AT&T/PGE and complain to the PUC, but I need a bit more specific information to go down that path.

Anyone, please help!

Re: Strange Gigabit Availability in Mission Terrace

Posted: Mon Aug 27, 2018 3:58 pm
by dane
rforrest wrote:
So, apparently there is a pole issue near Cayuga and Tingley that prevents fiber from going East of that point. As to which pole it is... I was told that's AT&T/PGE proprietary info. I don't know if the mystery pole is unprotected, overloaded, or what.

Has anyone dealt with this? I'm willing to annoy AT&T/PGE and complain to the PUC, but I need a bit more specific information to go down that path.

Anyone, please help!


It's this pole: https://goo.gl/maps/FabKce1RL2u

The pole requires reinforcement at the base, as it has been tested and found to be weak there. Until PG&E completes that reinforcement, we cannot proceed East from that point.

Re: Strange Gigabit Availability in Mission Terrace

Posted: Mon Aug 27, 2018 6:37 pm
by w80
Same issue on Russia Ave? My address showed fiber available in August, but since the 1st, it's gone back to nothing DSL only.

Re: Strange Gigabit Availability in Mission Terrace

Posted: Tue Aug 28, 2018 9:52 pm
by rforrest
It’s been recently reinforced! I know you don’t get updates, so I went to visit and took some photos. Note it differs from the pole image in google maps that was taken in late 2017. Does this mean you can update your build plans? Please

https://www.dropbox.com/s/38t14zvakr2td ... .jpeg?dl=0
https://www.dropbox.com/s/2rz1xjy3hd8iy ... .jpeg?dl=0

Re: Strange Gigabit Availability in Mission Terrace

Posted: Tue Aug 28, 2018 10:18 pm
by dane
rforrest wrote:
It’s been recently reinforced! I know you don’t get updates, so I went to visit and took some photos. Note it differs from the pole image in google maps that was taken in late 2017. Does this mean you can update your build plans? Please

https://www.dropbox.com/s/38t14zvakr2td ... .jpeg?dl=0
https://www.dropbox.com/s/2rz1xjy3hd8iy ... .jpeg?dl=0


I'll let engineering know now!

Re: Strange Gigabit Availability in Mission Terrace

Posted: Thu Aug 30, 2018 7:10 pm
by rforrest
This is wonderful, thank you so much. What an incredible company!

Re: Strange Gigabit Availability in Mission Terrace

Posted: Tue Sep 11, 2018 9:02 am
by rforrest
Hi,

Is there any update on this? Availability tool still says no gigabit.
It's been a few weeks, and I don't want to miss the initial build out if those plans are in progress.


Also, unsolicited advice... Sonic may want to send folks to visually inspect poles needing reinforcement that prevent service to parts of Mission Terrace and the Excelsior, many poles have been reinforced recently.

Re: Strange Gigabit Availability in Mission Terrace

Posted: Tue Sep 11, 2018 10:27 am
by dane
rforrest wrote:
Hi,

Is there any update on this? Availability tool still says no gigabit.
It's been a few weeks, and I don't want to miss the initial build out if those plans are in progress.


Also, unsolicited advice... Sonic may want to send folks to visually inspect poles needing reinforcement that prevent service to parts of Mission Terrace and the Excelsior, many poles have been reinforced recently.


We do visually survey all poles, including those marked as bad, because the records often are not up to date.

The reinforced poles are now in our work queue, but you're not likely to see actual deployment for 9-18 months. It's a long, long process. This is why it's so frustrating that we cannot simply reinforce poles ourselves as part of make-ready. Re-deploying in the future is a huge task.