Thanks for the description and the clear communication. It really helps!
Sonic cancelled my preorder for gigabit. I'm pretty disappointed, as it looks like every house in my neighborhood is able to get gigabit except for my block. I've been told that the poles are overloaded and was given no ETA on when or if gigabit would be coming to my block. There's another pole down the street that is servicing 10 homes, but is not considered overloaded and are all able to receive gigabit from sonic. I've been a customer for 5 years and I've been advocating for my neighbors and friends to get Sonic, and now that its here its not available for me. Is there any way to get this service or am I SOL?