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Sonic says ask forum to explain their router error msg, "Error"
Posted: Thu Aug 09, 2018 2:58 pm
by waxriot
I was just told by Sonic that their router's error message, "Errors" is something I should go to the forum to for help, that they don't support their Pace router in that way. Briliant logic: "We don't support connecting 3d-party devices to ours," duh, every device is 3rd party from the MAC screening point of view.
This happens on clicking 'Save' in the wireless MAC screening page. Msg: "Errors".
Thanks guys!
Re: Sonic says ask forum to explain their router error msg, "Error"
Posted: Fri Aug 10, 2018 4:14 pm
by thomas_l
Sorry for the problems! I'm having a hard time replicating this issue; are you getting this error message when you hit "Save" in the Wireless MAC filtering section regardless of what operation you're attempting to, or is this specifically when adding a new MAC address?
Re: Sonic says ask forum to explain their router error msg, "Error"
Posted: Sat Aug 11, 2018 10:38 am
by waxriot
It was on hitting Save, and happened the first time when I tried to disable MAC screening. It maybe happened from then on, but it turned out that individual Mac addrs entered were getting properly registered. The Sonic guy I was on the phone to at that point and I speculated that you might need to delete the Mac addrs to get Save/disable to work, which would be BROKEN behavior, but we stepped over it together.
I think the Pace software is buggy, and Sonic has slipped too far to be on top of it. Save should just work. If t doesn't, the Error should say why. Finally, Sonic should sprout some real support.
The arrogant guy on the next call who refused to help should be retrained or let go, IMO.