Re: Resale of AT&T Fiber Offerings?
Posted: Tue Oct 09, 2018 2:15 pm
dane wrote:Ney Fusion2X Cust wrote:
Wow ! On the one hand it is nice that you have figured out a way to provide faster service to your customers who are being held hostage by AT&T. But really now, this is a betrayal of the price/performance promises made when we originally signed up for FTTH by accepting copper DSL Fusion 2X while waiting for you to deliver. Fiber speed pricing tiers are in effect a betrayal of your promise not to cap speeds, so bye-bye Net Neutrality. The data pipe provides 1000 Mbps up and down but you will be throttling it down to 100 or 50 depending on what we are willing to pay monthly over and above our original agreement. This is not the Sonic we were introduced to. I understand your tech/business problem, but from our perspective this is Bait and Switch, no other way to describe our experience.
Yes, for the resold AT&T IP Broadband products, we do not control the speeds or prices. These services are as an option for those who would prefer to work directly with Sonic instead of AT&T, while waiting for Sonic fiber.
For our Fusion copper and fiber services that utilize our own network, we can control product design and policies, and that's really where we'd like to see all of our customers in the long run. That's why we're expanding our fiber footprint every day!