At last! I got my fiber upgrade on Wednesday! Suddenly, my download/upload speeds have gone from ~10/1 Mb/s to an un-optimized ~350/350 Mb/s...
A follow-up to my upgrade post: Late Thursday night, Internet and landline service went down. Service was still down on Friday morning, so I called Sonic customer service at 8AM. The person who answered said they’d send someone to check it out, but the Sonic installers and field technicians working in the Berkeley area were totally slammed, what with all the installs taking place, so there weren’t any available slots until Saturday afternoon. However, after some discussion, he managed to squeeze in a service call for Friday morning, between 10AM and 2PM.
Jason Hopwood, a Sonic field service technician, arrived at ~10:30 and quickly diagnosed the problem as a defective connector in the transition box. He replaced the connector, checked the signal, buttoned things back up, and had me back on the air in under an hour. Since then, service has been solid.
Compare this with AT&T. I’m thinking that if it had been AT&T, rather than Sonic, I’d still be waiting on hold.