Well, I hate to beat a dead horse, but when we signed the app about a year ago we were told that we will have service by November last year (2018). That's about 8 months ago. So far all we have heard is excuses and diversion of responsibility but nothing specific. I am looking forward to having fast Internet service, but if this is the type of customer service we can expect, I'm not sure this is a step up from Comcast...
They realized that things that they predicted turned out to be unpredictable. I signed up 1.5 years ago for service projected Oct. 2018...but I'm not upset, I believe they are doing the best that can be done.
I think Sonic are the good guys, and I know for certain Comcast is thoroughly evil.