I'm a Fiber customer, and recently have experienced a precipitous drop off in range. Where we used to be able to access wifi throughout our house, it's now limited to the back half of the house. The front of the house (living room), is spotty AT BEST, and typically just not really getting much of a signal.
I've sent now several (7? 8?) emails to Sonic, and with each response, I'm getting different, often conflicting advice, on how to improve the situation.
Couple things:
1. First off, It seems that my replies emails from Sonic actually initiate a new threads there's no consistency. One sonic rep doesn't seem to know what the previous threads contained. I'm not exaggerating when I say I've received 3 totally different pieces of advice, and today, got an email that negates ALL OF THEM. I'm so confused, and I can't get help.
2. I would appreciate it if Sonic could acknowledge and assist with the drop in range. Every piece of advice I get seems to gloss over the change in range, and I've not heard one suggestion on how SONIC might work to fix it.
3. I have an ethernet cable running from the router to our living room (which is plugged into our Roku), I just want to use that cable to make our network more robust. I'd like to use an old airport base station we have lying around as another wireless hub. I've been told it's possible by one technician, but when I asked if I'm doing it right, a new customer service rep said it's "not recommended". No idea who to believe.
4. If Sonic can't work to get the network back to the range it had just 8 months ago, AND it can't help me extend the network, what are my options?
I hate comcast with a passion, and I would never pretend to prefer them, but for sure our network was reliable throughout the house when we had them.
NOTE: Same exact location of router/modem, same exact furniture and wall configuration. No new interferences, no new anything. Just a drop off in range.
I've sent now several (7? 8?) emails to Sonic, and with each response, I'm getting different, often conflicting advice, on how to improve the situation.
Couple things:
1. First off, It seems that my replies emails from Sonic actually initiate a new threads there's no consistency. One sonic rep doesn't seem to know what the previous threads contained. I'm not exaggerating when I say I've received 3 totally different pieces of advice, and today, got an email that negates ALL OF THEM. I'm so confused, and I can't get help.
2. I would appreciate it if Sonic could acknowledge and assist with the drop in range. Every piece of advice I get seems to gloss over the change in range, and I've not heard one suggestion on how SONIC might work to fix it.
3. I have an ethernet cable running from the router to our living room (which is plugged into our Roku), I just want to use that cable to make our network more robust. I'd like to use an old airport base station we have lying around as another wireless hub. I've been told it's possible by one technician, but when I asked if I'm doing it right, a new customer service rep said it's "not recommended". No idea who to believe.
4. If Sonic can't work to get the network back to the range it had just 8 months ago, AND it can't help me extend the network, what are my options?
I hate comcast with a passion, and I would never pretend to prefer them, but for sure our network was reliable throughout the house when we had them.
NOTE: Same exact location of router/modem, same exact furniture and wall configuration. No new interferences, no new anything. Just a drop off in range.