I have been a customer for many months now and talked with support many times, had ATT come out (they fixed something outside), switched out the modem but I continue to have issues of slowness where my connections comes to a crawl. I just did a speedtest and I am getting 1.9 mbps.... can someone give me an idea of how to solve this? I love what sonic is all about and don't want to have to go back to Comcast or something but I can't even watch a YouTube video without it pausing.
Intermittent slowness!
Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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Just reset the modem and got up to 11mbps but I shouldn't have to do that... any way around this?
Do ring support for loop troubleshooting.
Dane Jasper
Sonic
Sonic
I guess that is my point... I have called several times tried all of the above spending a lot of my time working with support.... and still 6 months later the same type of behavior. I hate comcast but I must say I did not have to invest this much time into talking with their support. As mentioned, I support your company but if I have to continue calling/posting it is just not worth the savings as the frustration with crawling internet speeds is pretty unacceptable these days.dane wrote:Do ring support for loop troubleshooting.
Have we had a technician on premise? Clearly, we must resolve the issue - if they haven't dispatched to your site, please call support!
Dane Jasper
Sonic
Sonic
I'm having the same problem and the same experience. The support guys have been great, but I've spent several hours trying to fix a problem that just popped up one day after a year of no problems. I don't want to be the technician on my own system. That's what I pay a monthly subscription for.
How do I get a technician out to my premises? ATT has already been out.
How do I get a technician out to my premises? ATT has already been out.
Do test at the test jack at your minimum point of entry/network interface box - then if it's unreliable there as well, support will dispatch a technician. It may take more than one visit, particularly to resolve an intermittent issue, they can be quite challenging.Tom wrote:How do I get a technician out to my premises? ATT has already been out.
Dane Jasper
Sonic
Sonic
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