Wed, my internet dropped in mid-business. Down for many hours.
Called Sonic support.
Troubleshooting, non-recoverable by reboot/reinit of modem.
Told 'likely modem'; AT&T truck roll was scheduled -- for Thu "8a - 4p".
Thursday, after wasting the whole day awaiting the possible need to enter office/premises for a modem fix, "no show" from AT&T -- get VM from Sonic stating "couldn't make it & no access to building" (which is complete crap considering everything's external -- there's no building to have access TO!). Sonic VM says they rescheduled roll for Fri "8a - 4p".
Called Sonic, told 'nothing we can do'. Asked tech to escalate CustomerService issue, re: AT&T's non-response, and this 'nothing we can do' reply, to Sonic mgmt.
Their response? "They won't be able to do anything either" and "We already 'escalated' it by rescheduling the truck roll for Fri."
During Thurday, net's ~ 50/50 up & down -- apparently nothing to do with modem.
Fri, again ANOTHER "no show" from AT&T; at least none that anybody made me aware of. Subsequently, NO follow-up at all from Sonic of any kind.
During Friday, net's mostly up, with a few, < 15min down periods.
So far, Saturday, no issues. Other than a COMPLETE VACUUM of status/information from Sonic.
Sonic / @dane -- do you consider this acceptable 'support'?
Called Sonic support.
Troubleshooting, non-recoverable by reboot/reinit of modem.
Told 'likely modem'; AT&T truck roll was scheduled -- for Thu "8a - 4p".
Thursday, after wasting the whole day awaiting the possible need to enter office/premises for a modem fix, "no show" from AT&T -- get VM from Sonic stating "couldn't make it & no access to building" (which is complete crap considering everything's external -- there's no building to have access TO!). Sonic VM says they rescheduled roll for Fri "8a - 4p".
Called Sonic, told 'nothing we can do'. Asked tech to escalate CustomerService issue, re: AT&T's non-response, and this 'nothing we can do' reply, to Sonic mgmt.
Their response? "They won't be able to do anything either" and "We already 'escalated' it by rescheduling the truck roll for Fri."
During Thurday, net's ~ 50/50 up & down -- apparently nothing to do with modem.
Fri, again ANOTHER "no show" from AT&T; at least none that anybody made me aware of. Subsequently, NO follow-up at all from Sonic of any kind.
During Friday, net's mostly up, with a few, < 15min down periods.
So far, Saturday, no issues. Other than a COMPLETE VACUUM of status/information from Sonic.
Sonic / @dane -- do you consider this acceptable 'support'?