bad performance - back to comcast

[hutchij]

I was so excited when Sonic reached mill valley. I ditched my comcast account and danced in the streets!! A little premature I guess. After 6 months with Sonic, I've never achieved more that about 2.5 Mbps and the latency seems generally worse. Adding to my frustration, the circuit periodically resets to <1Mpbs and stays there until I call the support line. The support guys are great, by the way. I just don't have time to be babysitting my broadband connection. As much as I hate to think about it, I'm probably going to have to go back to the evil empire next month. Any suggestions for alternatives would be appreciated.

John

[dane]

What's is your distance? (Ask support@sonic.net, from the ASSIA system.)

[thulsa_doom]

In this case, it looks to be more a matter of impulse noise than raw distance. I'd be curious to see what the attenuation and SNR margins look like at the NID with this circuit.

[hutchij]

"I'd be curious to see what the attenuation and SNR margins look like at the NID with this circuit."

Is someone following up with this? Or should I assume I'm SOL.

[hutchij]

Waiting for the truck to see if the wiring is the problem. Really hope it can be improved.

[hutchij]

5 billing cycles later, connection still drops constantly. Basically useless for me since every time the modem has to resync, I have to wait several minutes to get the connection back. Will be asking for a refund now.

[hutchij]

just canceled, no one bothered to ever get my service working but when my credit card rolled over to a new card, they were right on it. See ya sonic! Of course, it took two tries to post this cause the modem had to resync

[dane]

Have you been working with support on this??