General comment on Sonic forums: Discussion often assumes that the user is very familiar with specialized terms like "CO," "ping," and many others. Please help us out with a glossary. Let us know where to find the Sonic Fusion FAQs. As more and more nongeeks like me join for Fusion/Fiber, we are going to need access to this stuff. It will save me embarrassment and save Sonic.net support time in the long run. Thanks for your very responsive service, as always.
Note that many of the people participating here are not Sonic.net techs; many of us are members/customers just like you.
Speaking solely for myself, when I'm trying to express an idea, it's difficult for me to stop at each term to think, "do I need to define this for everyone else?"
I've been writing on technical topics for more than half my life, so many of the concepts and phrases feel so "common" that I often fail to remember that some people may not be familiar with them.
OTOH (that's "on the other hand," now often used in texting, but in the 1970s, was used when people were typing live on a system that cost $$$ per minute to be connected), I really doubt that anyone will be upset if another participant here asks for a definition or clarification of a term.
Not to mention that the Google is your friend.