Due to unforeseen circumstances, we are adjusting your expected Fiber connection timeline.
We understand how excited you are for your fiber service, and that pushing your expected connection timeline may be frustrating. We sincerely apologize!
We're building Gigabit Fiber to as many cities as possible, as quickly as we can. And each city is a little different, which requires a new deployment strategy. Periodically, our team has to adjust construction timelines due to a variety of reasons, including unforeseen weather conditions, city permitting processes, and construction challenges. In your circumstance, we ran into construction challenges, which affects our network buildout timeline and expected delivery date.
We still very much intend to deliver Gigabit Fiber Internet to your location; it's just taking a bit longer than expected. We are working constantly to improve our Fiber construction process, and to ensure that our estimated dates remain as accurate as possible.
Thank you for your patience and support! We'll be in touch soon with an updated expected delivery timeline.
If you have any questions, please text us at 707-800-4624 or email firstname.lastname@example.org.