So I called support last week in regards to my speed, they essentially stated that there's nothing else they could do on their end. What a great answer!
Anyway, I decided to leave that subject alone for the time being.
But now unfortunately have a new issue that as of Friday I am having disconnects, latency issues, low speed etc.
I have e-mailed Support on 3 occasions just so I don't take up their time on a call. But I still have yet to receive a response to any of my messages.
My original sync was at 23 Mbps and was getting download and connection speeds of 20-22 Mbps which was decent. Now I get a sync of 18 Mbps, but actual speeds in the home are 9-13 Mbps.
Rebooting the Pace modem or refreshing the broadband connection does nothing. Neither did a factory reset.
This issue happens on wired or wireless.
The following is an example of the instability I am receiving:
If Support can't reach out to me, I hope someone sees this here, I would greatly appreciate it 
Also a question I always had since 7 years ago is that the online tool states that I am about 3300 ft from the CO, but when measuring on a map, it's actually 1600 ft. Is there a way to verify I am connecting to SNFCCA04 and also if maybe there is a bridge tap on my loop? Because there is HUGE difference of 1700 ft, even with additional cabling for the equipment, it shouldn't account for that much.
PS, just as I was editing my post to include the attachment, I lost internet connectivity.
I'm trying really hard not to lose my patience.
Anyway, I decided to leave that subject alone for the time being.
But now unfortunately have a new issue that as of Friday I am having disconnects, latency issues, low speed etc.
I have e-mailed Support on 3 occasions just so I don't take up their time on a call. But I still have yet to receive a response to any of my messages.
My original sync was at 23 Mbps and was getting download and connection speeds of 20-22 Mbps which was decent. Now I get a sync of 18 Mbps, but actual speeds in the home are 9-13 Mbps.
Rebooting the Pace modem or refreshing the broadband connection does nothing. Neither did a factory reset.
This issue happens on wired or wireless.
The following is an example of the instability I am receiving:
Code: Select all
PING google.com (216.58.195.78): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
Request timeout for icmp_seq 12
Request timeout for icmp_seq 13
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18
Request timeout for icmp_seq 19
Request timeout for icmp_seq 20
64 bytes from 216.58.195.78: icmp_seq=0 ttl=52 time=21902.689 ms
64 bytes from 216.58.195.78: icmp_seq=1 ttl=52 time=20907.822 ms
64 bytes from 216.58.195.78: icmp_seq=2 ttl=52 time=19917.232 ms
64 bytes from 216.58.195.78: icmp_seq=3 ttl=52 time=18918.017 msAlso a question I always had since 7 years ago is that the online tool states that I am about 3300 ft from the CO, but when measuring on a map, it's actually 1600 ft. Is there a way to verify I am connecting to SNFCCA04 and also if maybe there is a bridge tap on my loop? Because there is HUGE difference of 1700 ft, even with additional cabling for the equipment, it shouldn't account for that much.
PS, just as I was editing my post to include the attachment, I lost internet connectivity.
I'm trying really hard not to lose my patience.
