I am currently on Fusion X1 ADSL2+, 6 business days ago I called to Support to place my order for VDSL2 and received the e-mail stating it will take 5 business days to complete.
Now I received an e-mail about the equipment shipping out (am aware of the equipment rental), and it states an additional 4 days!
I have been clear with Support on two occasions that I already have a known working VDSL2 (PTM) modem.
So for those that have upgraded, how long did this process take?
I really hope somewhere down the line, that notes on the account are taken into priority that a customer already has a modem, instead of a tech just being notified ONLY when the item has shipped. If this is the case.
Now I received an e-mail about the equipment shipping out (am aware of the equipment rental), and it states an additional 4 days!
I have been clear with Support on two occasions that I already have a known working VDSL2 (PTM) modem.
So for those that have upgraded, how long did this process take?
I really hope somewhere down the line, that notes on the account are taken into priority that a customer already has a modem, instead of a tech just being notified ONLY when the item has shipped. If this is the case.