Hi all,
I've been really wanting to switch to Sonic ever since I first heard about them a few years ago. Unfortunately my experiences trying to order Sonic have been quite disappointing:
Last year I ordered Sonic Fusion service (after two people from Sonic confirmed that it was available in my building -- I live in a building called the Locale in downtown Redwood City), but a few days after the order was placed, I got a call saying that Fusion is not actually available and the order had to be canceled.
A few months ago I called Sonic to see if service had expanded to my area, and the person on the phone said it had. I asked them to confirm, explaining what happened to me a year ago, and they said that it looks like Fusion was not available then, but it definitely was available now.
Last week after I tried ordering Fusion service again. Sonic confirmed again that Fusion was available in my building, so I put in the order.
Today I got a call from the provisioning department saying that Sonic Fusion was not still available in my building. They said that I should try signing up for the FTTN service instead. They sent me to technical support who said that FTTN is actually not available for me.
It sounds like Sonic believes I have at least 2 service options available to me (Fusion & FTTN), but the reality is neither is available to me.
This is deeply disappointing -- I feel lied to multiple times by several people at Sonic. I always thought Sonic was different from AT&T and Comcast, but given the treatment I've received, I am starting to lose faith.
I've been really wanting to switch to Sonic ever since I first heard about them a few years ago. Unfortunately my experiences trying to order Sonic have been quite disappointing:
Last year I ordered Sonic Fusion service (after two people from Sonic confirmed that it was available in my building -- I live in a building called the Locale in downtown Redwood City), but a few days after the order was placed, I got a call saying that Fusion is not actually available and the order had to be canceled.
A few months ago I called Sonic to see if service had expanded to my area, and the person on the phone said it had. I asked them to confirm, explaining what happened to me a year ago, and they said that it looks like Fusion was not available then, but it definitely was available now.
Last week after I tried ordering Fusion service again. Sonic confirmed again that Fusion was available in my building, so I put in the order.
Today I got a call from the provisioning department saying that Sonic Fusion was not still available in my building. They said that I should try signing up for the FTTN service instead. They sent me to technical support who said that FTTN is actually not available for me.
It sounds like Sonic believes I have at least 2 service options available to me (Fusion & FTTN), but the reality is neither is available to me.
This is deeply disappointing -- I feel lied to multiple times by several people at Sonic. I always thought Sonic was different from AT&T and Comcast, but given the treatment I've received, I am starting to lose faith.
