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Fiber for 94112?

Posted: Sun Aug 20, 2017 12:01 pm
by eric022
hello dane,

are there any plans to extend fiber connection to the excelsior district? specifically 94112 area?

been noticing some major slowdown of speeds the past few weeks and anxiously waiting!

Re: Fiber for 94112?

Posted: Mon Aug 21, 2017 9:42 am
by miken
eric022 wrote:
been noticing some major slowdown of speeds the past few weeks and anxiously waiting!


Have you given Support a call? We'd be happy to look into your line and figure out why you're experiencing a slowdown.

Re: Fiber for 94112?

Posted: Mon Aug 21, 2017 9:52 am
by dane
eric022 wrote:
hello dane,
are there any plans to extend fiber connection to the excelsior district? specifically 94112 area?


We've got lots of expansion in the works, but we don't announce specifics until we're pretty far into the engineering and construction of the networks. This is both for competitive reasons, but also because conditions in the field can influence which streets we can get down, so we'd like to avoid over-promising and then retracting whenever possible.

been noticing some major slowdown of speeds the past few weeks and anxiously waiting!


Do contact support on that!

Re: Fiber for 94112?

Posted: Wed Aug 30, 2017 2:31 pm
by eric022
thanks dane.

i called support and they mentioned i only have 1 of the 2 required lines for fusion service (which i'm currently paying for). electrician is quoting me $500 for the 'home run installation' but wanted to check with you first to see if fiber is coming to my neighborhood so i can avoid this extra charge.

Re: Fiber for 94112?

Posted: Fri Sep 01, 2017 9:19 pm
by Tcr_nz
Also in 94112 and Sonic has been very slow this past week

Re: Fiber for 94112?

Posted: Wed Feb 14, 2018 9:44 pm
by joeyyung911
Bump!! Anyone checked their availability again? Fiber is coming!!!

https://www.sonic.com/availability

https://imgur.com/a/SOGTS

Re: Fiber for 94112?

Posted: Thu Feb 15, 2018 12:06 pm
by rforrest
Just recently there was an update that showed many in Glen Park/Mission Terrace getting Fiber by October 2018. That's amazing, wonderful news, as we have been experiencing horrible (< 1.0 Mbs) DSL speeds recently as well.

From what I can piece together, it looks like folks (pending the caveats mentioned in this forum) in Mission Terrace South of 280, North of Ocean and West of Mission will be getting Fiber by October 2018. As for East of Mission, it's an open question. I know many folks in Glen Park North of 280 who have it.

Does anyone have an idea of how long it might take to install once it's available? That is, can existing customer upgrades start only once it's 'available' according to the website, or do they start before that date and have the neighborhood finished by that date?

Any hint would be appreciated, either by Sonic or by folks that have had fiber installed.

Re: Fiber for 94112?

Posted: Thu Feb 15, 2018 12:15 pm
by miken
rforrest wrote:
Does anyone have an idea of how long it might take to install once it's available? That is, can existing customer upgrades start only once it's 'available' according to the website, or do they start before that date and have the neighborhood finished by that date?


The go live by date is when we estimate construction to be completed and for us to begin installations. Once we are ready to install, things proceed fairly quickly - depending on workload we can usually complete an installation within a few days (sometimes even same day!) Multi-dwelling units may take a little longer as we need to work with the landlord as we progress through the installation.

Re: Fiber for 94112?

Posted: Wed Mar 28, 2018 10:08 pm
by jaeS2k
I am excited that 94112 area is finally getting fiber and it looks like my neighborhood is scheduled for Oct, 18. I just checked my address in the service availability and I am not seeing the fiber option. I am on the 1300 block of my street and it seems none of the houses on the 1300 block have fiber option. But interestingly enough, the 1200 block and the 1400 block of my street has the fiber option. Can someone chime in? Long time Sonic customer on a bonded DSL.

Steve

Re: Fiber for 94112?

Posted: Fri Aug 31, 2018 9:53 am
by joeyyung911
Anybody in Excelsior get it yet?