I am on FTTN X1 with the 5031NV-030, not the same as yours. I have found that it is best to do a factory reset as the first step when changing anything on the router. Otherwise things don't tend to work as well.
I know you did not initiate this change but it might be time to try a fresh config.
I know you did not initiate this change but it might be time to try a fresh config.