I agree with the original post. I was without service for a week and a half because of waiting 5 days for ATT and then the next available Sonic service agent wouldn't be available for another week. Also the tech wouldn't even connect my DirecTV or router when he was here. BTW, the DirecTV tech set everything up when he was here. Sonic is NOT good at all for getting your connection set up quickly. So just be ready to wait a week if you decide to swithc. They don't realize how frustrating it is to be without service for so long. Word to Sonic, please work on your first time service speed if you actually want to sustain growth. This is the biggest fault of the company. Once you wait through the BS to actually get it installed, the speed and reliability is pretty good. However I did have to call back for the to adjust my speed setting so it could stream videos better, but that took about 5 minutes.
Why did you disconnect your old service before the new service was running?ufbernie wrote:I was without service for a week and a half because of waiting 5 days for ATT and then the next available Sonic service agent wouldn't be available for another week.
Regardless of the new provider, this is not a good action.
If you need your car on a daily basis, would you sell your old car based on a promise from a dealer that the new car would be available on a specific date?