problems

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
4 posts Page 1 of 1
by Richard » Thu Mar 08, 2012 7:12 pm
I emailed support yesterday morning that my DSL was down to ~0.5Mbps downstream. I was issued a ticket but that's it. No response from support. How long does it take?
by wa2ibm » Thu Mar 08, 2012 8:56 pm
You'll get much faster response if you give them a phone call.
by levin11 » Thu Mar 08, 2012 11:52 pm
The same here -- yesterday my connection was off again and on again, today it's stable 330kbps... I just hope it's Solar weather, not a more serious problem...

Does anyone else see speed degradation recently?
by tjj » Fri Mar 09, 2012 12:21 pm
We are working on catching up on the ticket queue as we speak. Please also see viewtopic.php?f=5&t=462 for a further explanation.
Tage J.
Sonic.net Customer Support
4 posts Page 1 of 1

Who is online

In total there are 8 users online :: 1 registered, 0 hidden and 7 guests (based on users active over the past 5 minutes)
Most users ever online was 422 on Sat May 26, 2012 5:28 am

Users browsing this forum: Google [Bot] and 7 guests