Page 1 of 1


Posted: Thu Mar 08, 2012 7:12 pm
by Richard
I emailed support yesterday morning that my DSL was down to ~0.5Mbps downstream. I was issued a ticket but that's it. No response from support. How long does it take?

Re: problems

Posted: Thu Mar 08, 2012 8:56 pm
by wa2ibm
You'll get much faster response if you give them a phone call.

Re: problems

Posted: Thu Mar 08, 2012 11:52 pm
by levin11
The same here -- yesterday my connection was off again and on again, today it's stable 330kbps... I just hope it's Solar weather, not a more serious problem...

Does anyone else see speed degradation recently?

Re: problems

Posted: Fri Mar 09, 2012 12:21 pm
by tjj
We are working on catching up on the ticket queue as we speak. Please also see viewtopic.php?f=5&t=462 for a further explanation.