I emailed support yesterday morning that my DSL was down to ~0.5Mbps downstream. I was issued a ticket but that's it. No response from support. How long does it take?
problems
Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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You'll get much faster response if you give them a phone call.
The same here -- yesterday my connection was off again and on again, today it's stable 330kbps... I just hope it's Solar weather, not a more serious problem...
Does anyone else see speed degradation recently?
Does anyone else see speed degradation recently?
We are working on catching up on the ticket queue as we speak. Please also see viewtopic.php?f=5&t=462 for a further explanation.
Tage J.
Sonic.net Customer Support
Sonic.net Customer Support
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