Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
I emailed support yesterday morning that my DSL was down to ~0.5Mbps downstream. I was issued a ticket but that's it. No response from support. How long does it take?
You'll get much faster response if you give them a phone call.
The same here -- yesterday my connection was off again and on again, today it's stable 330kbps... I just hope it's Solar weather, not a more serious problem...
Does anyone else see speed degradation recently?
We are working on catching up on the ticket queue as we speak. Please also see viewtopic.php?f=5&t=462
for a further explanation.
Sonic.net Customer Support
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