by
dane » Thu Jun 15, 2017 11:18 am
Precita Patron wrote:I begged, BEGGED your customer service to give me an estimate of when we could FINALLY see gigabit fiber anywhere NEAR my home. They told me it was only in the Sunset (and it was) and I shouldn't count on it making it to Bernal in ANOTHER 10 years (after I'd already waited 10 years for it). So I ponied up $250 for a dish with Monkey brains.
Customer service would have no ability to estimate the time-frame for fiber construction. I am sorry if you felt misinformed, and we will remind our team that no matter the begging, they shouldn't engage in any speculation.
We are currently connecting Sonic members in the NE part of Bernal Heights now, and there is lots of construction underway there and in the surrounding neighborhoods in SF.