No internet

[jwong1998]

Sonic internet not working for past 4hours
Any one has same problem?
I live in subset district, San Francisco

[sfsonic8]

Still no internet conn connection as of 8:12pm

[reynaldo.carrasco]

I'm sorry to hear about the issues with your connection! There was an outage affecting a subset of customers in the Sunset this evening which was due to a hardware issue. Maintenance has been completed and the majority of the affected customers are back in service at this point. If you haven't done so already all that should be necessary at this point is a power cycle of the ONT (pull the grey, round power cord from the bottom of the device, leave it out for about 20 seconds, then plug it back in. here is a link to a page with pictures of the piece of equipment: https://wiki.sonic.net/wiki/Welcome_To_ ... _Equipment). If after resetting this device your connection isn't back up within about 2-5 minutes please feel free to send me a direct message and I'd be glad to personally follow up with you!

[Jlelis]

Still no internet here on 32nd Ave. Yes we cycled our unit.

[kelvinator]

Still down at 29th and Taraval. 9:35am

[m.harmon]

kelvinator it looks like your circuit is up but I am unable to ping your router. Depending on your settings that could be normal.

Jlelis I am unable to find an account with your name. Are you still having trouble?

sfsonic8 I am able to communicate with your router and everything appears working.

jwong1998 It looks like you called in and were unable to get your service working but you have a dispatch set up.

[kelvinator]

Okay, back up as of 1:08. Thx

[jwong1998]

No luck at 3 pm..wish sonic can come by tomorrow (Monday) , instead of Thursday (I am not in during lunch time Tuesday and Wednesday).

without internet, many other services are not working )-:

[atomicrelease]

It's been on and off most of the afternoon in the outer Richmond today. Called and was told they were aware of it, but still keeps dying fairly regularly.

[bubba198]

Up at Pacheco & 42nd...