My old Zoom ADSL modem seemed to be giving up the ghost, losing connection more and more frequently over the recent month or so until, this past weekend, it was happening multiple times a day. If I power-cycled it, it would work again for a while.
So I decided to get a new device and see if that solved my problem. Based on this guidance from Sonic Support:
But waking up Monday morning, I powered the device down so I could run the power cable behind the cabinet rather than the front, and on powering up, I again had no internet connection.
I sighed and swapped the Zoom back in until I could investigate further, but now the Zoom doesn't work at all any more – the ADSL light never comes on.
I sent another Tech Support request asking for alternatives if I still couldn't make the TP-Link work after looking at the KB article, and was told:
So I'm doing what the Sonic support guy suggested and reaching out here. Does anyone have one of these units successfully running with Sonic's service? And if so, can you share the settings? If not, can anyone recommend another device that works?
Thanks in advance!
So I decided to get a new device and see if that solved my problem. Based on this guidance from Sonic Support:
I ended up ordering a TP-Link TD-8816. I installed it, the lights all looked proper, and hooked up to its admin console and ran the quick setup wizard, choosing Dynamic IP when prompted for the IP protocol (the default was Bridged). It didn't work, so I called Sonic Support. During our session, the internet connection came back on for a bit, but then disappeared again. So it seemed like maybe there were just a few specific parameter that needed to be tweaked. There was an article on the Sonic Support Knowledgebase that described setting up an older TP-Link device so I hoped that might offer some clues. After my call was over Sunday evening, the connection was back and seemed solid, and I went to sleep hoping everything was OK.If you are looking at purchasing your own equipment, we don't make any specific recommendations. But you just need to look for a DSL modem that uses DHCP for it's IP protocol (not PPPoe).
But waking up Monday morning, I powered the device down so I could run the power cable behind the cabinet rather than the front, and on powering up, I again had no internet connection.
I sighed and swapped the Zoom back in until I could investigate further, but now the Zoom doesn't work at all any more – the ADSL light never comes on.
I sent another Tech Support request asking for alternatives if I still couldn't make the TP-Link work after looking at the KB article, and was told:
I tried those settings, but no joy.Make sure the TP-Link is configured with VPI: 0 and VCI: 35, using LLC based bridging. Make sure PPPoE is disabled. Beyond that, the only other resource for modems that will work, would be feedback from other Sonic customers on our community forum
So I'm doing what the Sonic support guy suggested and reaching out here. Does anyone have one of these units successfully running with Sonic's service? And if so, can you share the settings? If not, can anyone recommend another device that works?
Thanks in advance!