I'm trying to return the supplied router which I've never used. The problem I'm having is apparently my pricing for Fiber is $50 and not $40 as it said on the website when I ordered.
I called a billing rep and she explained that the price was $50 and that i was receiving a $10 credit to drop it to $40 and that if I return the supplied router, that I would lose that credit and essentially my billing would be exactly the same price no matter what since the RG rental was $9.50 anyway. This was not disclosed to me anywhere or by anyone.
I'm currently paying $62.09.
Fiber service (w/ $10 cr) $40.
RG Rental $9.50.
Tax $12.56
Now I'm aware of the $10 price increase in FEB but I ordered in January before the price increase should have taken effect.
All I wanna do is pay you $52.59 after tax for just Fiber. My speed isn't even 900 down (getting 600) and i'm not complaining. I just wanna return the supplied router and not get dinged $10 on my billing. I even left ya'll a 5 Star review on Yelp which I'm about to change if I'm being screwed.
I signed up and was charged Jan 24th. This is before Feb price increase. Yet, it looks like ya'll ran my account cycle on Feb 4th which was the install date. That seems a little shady. I mean my order was in before Feb price increase. Install date is separate. You can start my billing cycle in Feb but it still doesn't take away that I placed the order in Jan before the increase.
I mean if we're going by install date, does that mean my friends/family who've ordered in Nov/Dec 2016 with install dates in April or May have a $50/monthly instead of the advertised $40? That's just seems shady.
What can be done here?
I called a billing rep and she explained that the price was $50 and that i was receiving a $10 credit to drop it to $40 and that if I return the supplied router, that I would lose that credit and essentially my billing would be exactly the same price no matter what since the RG rental was $9.50 anyway. This was not disclosed to me anywhere or by anyone.
I'm currently paying $62.09.
Fiber service (w/ $10 cr) $40.
RG Rental $9.50.
Tax $12.56
Now I'm aware of the $10 price increase in FEB but I ordered in January before the price increase should have taken effect.
All I wanna do is pay you $52.59 after tax for just Fiber. My speed isn't even 900 down (getting 600) and i'm not complaining. I just wanna return the supplied router and not get dinged $10 on my billing. I even left ya'll a 5 Star review on Yelp which I'm about to change if I'm being screwed.
I signed up and was charged Jan 24th. This is before Feb price increase. Yet, it looks like ya'll ran my account cycle on Feb 4th which was the install date. That seems a little shady. I mean my order was in before Feb price increase. Install date is separate. You can start my billing cycle in Feb but it still doesn't take away that I placed the order in Jan before the increase.
I mean if we're going by install date, does that mean my friends/family who've ordered in Nov/Dec 2016 with install dates in April or May have a $50/monthly instead of the advertised $40? That's just seems shady.
What can be done here?