We're in Brentwood and got Sonic Fiber about six weeks ago. The customer service from the company has good. Unfortunately, the end product has not.
We made the switch from Comcast and have had lots of problems with our new Sonic Fiber. They've come out and take a look. We're only getting 40-50mbps with wild fluctuation in speed and with weaker signals all throughout the house. They think it is caused by a neighbor who has a very strong wireless signal that's messing with ours. We get intermittent outages around our house on the WiFi (it's a 2100 sq ft 2 story with the modem/router in the same place as our old service). Devices like our Roku and wireless desktop have worse performance than with our old service which should have been much slower than our current one. I believe the problem is coming from the Sonic supplied modem and particularly the wireless router.
What equipment would you recommend to take the place of the modem? I already have a wireless router that I can use, and I'd rather not pay to rent the modem if there is one that works. I don't want to rent hardware that performs this badly. If we can't find equipment works...and I never thought I'd say this...I think we'll pay the early termination and go back to Comcast.
Help me, Sonic Forum User, you're my only hope.
We made the switch from Comcast and have had lots of problems with our new Sonic Fiber. They've come out and take a look. We're only getting 40-50mbps with wild fluctuation in speed and with weaker signals all throughout the house. They think it is caused by a neighbor who has a very strong wireless signal that's messing with ours. We get intermittent outages around our house on the WiFi (it's a 2100 sq ft 2 story with the modem/router in the same place as our old service). Devices like our Roku and wireless desktop have worse performance than with our old service which should have been much slower than our current one. I believe the problem is coming from the Sonic supplied modem and particularly the wireless router.
What equipment would you recommend to take the place of the modem? I already have a wireless router that I can use, and I'd rather not pay to rent the modem if there is one that works. I don't want to rent hardware that performs this badly. If we can't find equipment works...and I never thought I'd say this...I think we'll pay the early termination and go back to Comcast.
Help me, Sonic Forum User, you're my only hope.