Page 1 of 2

**UPDATE**Re: New customer - completely satisfied

Posted: Wed Feb 01, 2012 8:32 pm
by Barry
Just hooked up the ADSL fusion service and the speed is terrible. I am 3,993 wire feet from the local serving office. Using Sonic.net's own speed test, I have a download speed of .44mbps, yet with my comcast connected I get a download speed of 28.8mbps. Now, I don't expect to get 28.8 with Sonic, but even 10mbps would be acceptable.

Anybody else experience something like this? Is there any way to increase the speed?

I have half a mind to bundle the whole thing up and return it!

Re: New customer - completely disappointed

Posted: Wed Feb 01, 2012 8:39 pm
by dane
Yes, clearly that's not right. Have you phoned support? 611 from the Fusion line, or 707-547-3400.

Re: New customer - completely disappointed

Posted: Thu Feb 02, 2012 6:29 am
by gp1628
Wow thats not right.

But then again, so far Sonic has only had it turned on. I would definitely let them know that something needs some hands-on examination before I dump Sonic. For my line AT&T had to completely replace some line just outside my property.

Seriously that could have happened with any company. Its how Sonic handles it NOW that best shows the reason we are all here.

Gandalf Parker

Re: New customer - completely disappointed

Posted: Fri Feb 03, 2012 12:38 am
by kenlui
Barry wrote:
I am 3,993 wire feet from the local serving office. Using Sonic.net's own speed test, I have a download speed of .44mbps
You should work with support to determine if it's the outside wires, inside wires, modem that are at fault. My parents are around 11K feet from the CO and they get 3.2 Mbps.

Re: New customer - completely disappointed

Posted: Fri Feb 03, 2012 9:06 pm
by Guest
Sonic is not known for sending technical service when needed
If you have alternatives use it.
They have even said this to users.
sorry to post anononynously but I am still trying to get real help

Re: New customer - completely disappointed

Posted: Fri Feb 03, 2012 11:45 pm
by dane
Do just call and ask - we are here to help. Nice local folks, and we have 12 field techs in the Bay Area most days.

Re: New customer - completely disappointed

Posted: Sat Feb 04, 2012 5:24 am
by gp1628
Guest wrote:
Sonic is not known for sending technical service when needed
If you have alternatives use it.
They have even said this to users.
sorry to post anononynously but I am still trying to get real help

Really? I thought that was just with computer problems. Not line problems.

Re: New customer - completely disappointed

Posted: Sat Feb 04, 2012 8:57 pm
by Barry
**UPDATE**

After about 30 minutes on the phone with an extremely helpful tech support employee at Sonic.net, my internet speed is about where I'd expect it to be. Throughout the day, I've been around 8-14mbps. Turns out the problem was a cheap telephone that was slowing me way down.

Canceled Comcast and am happy to support a local company!

Re: New customer - completely disappointed

Posted: Sat Feb 04, 2012 9:43 pm
by dane
Awesome, glad you had a good outcome!

Edit the subject line if you want to reflect the change. ;)

Re: New customer - completely disappointed

Posted: Sat Feb 04, 2012 11:50 pm
by kenlui
Barry wrote:
Turns out the problem was a cheap telephone that was slowing me way down.
Would appreciate it if you could share the brand and model of that phone.