Hi,
The Pace 5268AC seems to really struggle with high upload traffic. One device is capable of crashing the entire network, which is not ideal! This happens daily whenever an iOS device tries to do an iCloud backup, which can take 20-30 minutes. I am sure you must have many customers who also have this issue, given that iOS devices are fairly common.
I contacted front-line support about this twice, but they understandably couldn't do much, since the Pace also doesn't have any QoS settings.
I had to buy a cheap $30 TP-Link 450M router to resolve this.
To compare:
My normal speeds (Fusion X2)* - http://netgauge.ookla.com/share/527742167.png
During a backup, with only the Pace modem/router - http://netgauge.ookla.com/share/528957349.png
During a backup, through the TP-Link router with default settings - http://netgauge.ookla.com/share/528961606.png
During a backup, through the TP-Link router and with its QoS features enabled brings it back to normal and usable, though with a lower upload speed, but ping/latency is fine. The iOS backup also completes a lot faster with QoS enabled too.
(* yes, sadly, these speeds are accurate...we should be getting twice this given our distance to the exchange, but such is life)
Posting this just to raise awareness. Don't really know what can be done about it. It was a shame we had to buy an additional router to fix this issue, it would be nice if the router we're renting from Sonic could've handled this. "Turning off backups" (or any other high-upload service) isn't really an option though, because this is a shared internet connection, and I can't really dictate what other people do on the line. An iOS backup seems an entirely reasonable use-case to me too.
We used to have nominally slower service with AT&T (about 60-70% of the Sonic Fusion X2 line speed), but their modem/router handled the iOS backups just fine, which is why I think the issue is with the Pace itself.
The Pace 5268AC seems to really struggle with high upload traffic. One device is capable of crashing the entire network, which is not ideal! This happens daily whenever an iOS device tries to do an iCloud backup, which can take 20-30 minutes. I am sure you must have many customers who also have this issue, given that iOS devices are fairly common.
I contacted front-line support about this twice, but they understandably couldn't do much, since the Pace also doesn't have any QoS settings.
I had to buy a cheap $30 TP-Link 450M router to resolve this.
To compare:
My normal speeds (Fusion X2)* - http://netgauge.ookla.com/share/527742167.png
During a backup, with only the Pace modem/router - http://netgauge.ookla.com/share/528957349.png
During a backup, through the TP-Link router with default settings - http://netgauge.ookla.com/share/528961606.png
During a backup, through the TP-Link router and with its QoS features enabled brings it back to normal and usable, though with a lower upload speed, but ping/latency is fine. The iOS backup also completes a lot faster with QoS enabled too.
(* yes, sadly, these speeds are accurate...we should be getting twice this given our distance to the exchange, but such is life)
Posting this just to raise awareness. Don't really know what can be done about it. It was a shame we had to buy an additional router to fix this issue, it would be nice if the router we're renting from Sonic could've handled this. "Turning off backups" (or any other high-upload service) isn't really an option though, because this is a shared internet connection, and I can't really dictate what other people do on the line. An iOS backup seems an entirely reasonable use-case to me too.
We used to have nominally slower service with AT&T (about 60-70% of the Sonic Fusion X2 line speed), but their modem/router handled the iOS backups just fine, which is why I think the issue is with the Pace itself.
