Technician No-Show for today's installation appointment!! FRUSTRATING!!!

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
16 posts Page 2 of 2
by anonymous3456 » Mon Jul 01, 2019 7:01 pm
Most att techs in the bay area have been forced 6 days a week for most of the year, with over booking of there work loads. There late to about half there jobs because of the over booking of certain time slots. In some areas the ftth installs recently got moved to a different department where they are now flooded with ftth installs on top of there existing work loads. In short att is having issues keeping up with demand in the bay area.
by parker_day » Tue Jul 02, 2019 9:13 am
I just had AT&T Fiber installed (sold through Sonic) at my mom's house in Santa Rosa. The first appointment was completely missed, but they did show up at 9am for the second 8-4 appointment. One of the techs told me that in Sonoma County there are only 5 techs that do installs (Sonic jobs are classified the same as commercial and governmental jobs to AT&T) and only two of them have fiber splicers. So that's what Sonic is up against trying to get these work orders actually completely.

Take it with a grain of salt since the AT&T guys sometimes exaggerate a bit.
by kenien » Mon Jul 15, 2019 5:10 pm
As someone who's in technical service, this is completely at the hand of ATT, dont get it confused.
by kenien » Mon Jul 15, 2019 5:11 pm
The bigger issue is the lack of communication from ATT and status update
by ckuethe » Tue Jul 23, 2019 4:44 pm
Twice now, AT&T has not shown up, nor attempted to even notify me about their status. I've been home all day both times; my doorbell works (so says my dog and the amazon delivery folks). This after it took them a month to even schedule my install...
by apimente1 » Wed Jul 24, 2019 12:41 am
I am by no means a lawyer but thought I would just drop this here. ... onNum=1722

(c) (1) Utilities shall inform their subscribers of their right to service connection or repair within a four-hour period, if the presence of the subscriber is required, by offering the four-hour period at the time the subscriber calls for service connection or repair. Whenever a subscriber contracts with the utility for a service connection or repair, and the parties have agreed that the presence of the subscriber is required, and the subscriber has requested a four-hour appointment, the utility and the subscriber shall agree, prior to the date of service connection or repair, on the time for the commencement of the four-hour period for the service connection or repair.

(2) If the service connection or repair is not commenced within the four-hour period provided under paragraph (1) or another period otherwise agreed to by the utility and the subscriber, except for delays caused by unforeseen or unavoidable circumstances beyond the control of the utility, the subscriber may bring an action in small claims court against the utility for lost wages, expenses actually incurred, or other actual damages not exceeding a total of six hundred dollars ($600).
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