No reason was given as to why the AT&T tech did not show up for the CONFIRMED appointment. Worst yet, AT&T didn't even bother to contact me to let me know they were not going to come. I don't buy that they didn't have my info because they do... I am a current customer!!
I know a big part of SONIC's business is at the mercy of AT&T... but there should be some better policies and agreements in place to avoid these type of issues. My personal guess is that AT&T ran behind and they rather serviced their 1st tier customers (their own) than Sonic's.
I know AT&T has great appointment schedules including evenings and weekends. But for Sonic customers, they seem to only offer limited Mon-Fri schedules.
SONIC was great and kept me in the loop when I was inquiring. I know this isn't SONIC's fault but I wish they had more control over AT&T!