For those wanting to return their RG - BEWARE RMA fee of $10

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
13 posts Page 2 of 2
by miken » Mon Aug 08, 2016 2:40 pm
Maelig wrote:
Any reason why I got charged $155 for my first month of Fiber?


If you send me a private message with the address on the account I'd be more than happy to take a look!
Mike N.
Development Trainer
Sonic
by dane » Tue Aug 09, 2016 2:42 pm
Maelig wrote:
Any reason why I got charged $155 for my first month of Fiber?


I looked at your invoice, and it was a month of fiber service, plus a pro-rated very nearly full month of fiber service, plus a month of FTTN service. That latter one should go away automatically if you used our upgrade tool to place the new fiber order. So, just timing issues related to renewal interval and the transition from one service to another:

Fusion FTTN Residential X1, - 40.00 40.00
Fusion Fiber - 1 Gbps - 40.00 40.00
Charge Prorate 2016-07-11 to 2016-08-10 for 38.71 38.71
Fusion Fiber - 1 Gbps -
Dane Jasper
CEO
Sonic
by lucas794613 » Sat Sep 07, 2019 4:08 pm
What is Unreturned RMA Fee?
I was charged $199.00 after my first payment.
13 posts Page 2 of 2

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