RMA/Shipping Fee - RMA# 10.28 10.28
Just found that out the hard way; no one mentioned it; the agent I spoke on the phone; the Wiki; even the forums despite all that chatter about returning the RG it seems everyone is just talk and no one actually has done it -- otherwise we would have seen this RMA fee pop up already, no? LOL
Also once you part with your beloved RG; ** IF ** there's a problem with your service the fee for site visit for the first 1/2 hour is $75. That ** WAS ** disclosed by the agent on the phone.
I didn't want to antagonize the person as he was very nice but that's super ridiculous; so it seems we pay even if the ONT dies or the PON connector needs to be re-done or anything physical happens to the outside plant, etc; site visit == $$ if you don't have RG.
I think that is a policy Sonic learned from Microsoft :)