I just thought that I'd post this, to benefit The People Of The Future™...
We have a Zhone 1511-A1 modem connected to Sonic.net Fusion service, and a Fonera router.
We unplugged these units before we went on holiday, and when we plugged them back in we couldn't get any Internet service. The modem could get ADSL sync, and the LED lights looked happy, but the diagnostics in the web interface showed that the ATM pings were failing most of the time. We could not get an IP address, since the line never came up properly. The Zhone user manual was not helpful in this case, and a factory reset did not help.
After a quick phone call with the Sonic tech support, and after messing with different settings, different phone cables and reseating the wires behind the wall socket, I thought to check whether Zhone had any new firmware for the unit. I upgraded to the latest firmware (1.01.29 - 14 Nov 2011) and Bingo - it worked! I'm not sure whether it needed the new code (I know that Sonic.net did some upstream ADSL maintenance on 27 Dec) or whether it just needed to be reloaded. But whatever it was, it did the trick.
We have a Zhone 1511-A1 modem connected to Sonic.net Fusion service, and a Fonera router.
We unplugged these units before we went on holiday, and when we plugged them back in we couldn't get any Internet service. The modem could get ADSL sync, and the LED lights looked happy, but the diagnostics in the web interface showed that the ATM pings were failing most of the time. We could not get an IP address, since the line never came up properly. The Zhone user manual was not helpful in this case, and a factory reset did not help.
After a quick phone call with the Sonic tech support, and after messing with different settings, different phone cables and reseating the wires behind the wall socket, I thought to check whether Zhone had any new firmware for the unit. I upgraded to the latest firmware (1.01.29 - 14 Nov 2011) and Bingo - it worked! I'm not sure whether it needed the new code (I know that Sonic.net did some upstream ADSL maintenance on 27 Dec) or whether it just needed to be reloaded. But whatever it was, it did the trick.
