gateway.pace.com!!?!

[ukemike]

Lately I have been getting this weird recurring error.
Any of a variety of different links or addresses ends me up at: http://gateway.pace.com/xslt?PAGE=HURL06

which just reads:

Server not found
Firefox can't find the server at gateway.pace.com.
Check the address for typing errors such as ww.example.com instead of http://www.example.com
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

It'll stay like this for several minutes. While puzzling over it I realized that our Sonic modems are Pace. Is there a connection? What do I do to make this go away?

FYI I am in San Anselmo in Marin.

[steelgaze]

I know of this vaguely and it's an DNS mapping the modem/router unit provides if you point your DNS servers to using the pace modem/router. Otherwise if you use your dns as some other source, it will not resolve correctly.

Not sure on what to do to get this to 'go away'. Maybe use some other DNS servers? Like google, level 3 public access, or OpenDNS. Those are all reliable and safe AFAIK.

[adame]

Lately I have been getting this weird recurring error.
Any of a variety of different links or addresses ends me up at: http://gateway.pace.com/xslt?PAGE=HURL06
<snip>
It'll stay like this for several minutes. While puzzling over it I realized that our Sonic modems are Pace. Is there a connection? What do I do to make this go away?

It looks like your modem was attempting to redirect you to a page informing you that your internet connection is unstable. I see that you have a site visit with AT&T scheduled, so I assume you know this already. I've disabled the alerts. I apologize for the disruption.

[Benbernardy]

Hi, this has stared happening to me as well. Oddly, my partners iPad and our Playstation refuse to connect, yet my android phone is working fine.

Devices have been rebooted, still struggling to obtain IP addresses. I'm a fiber customer in 94118.

Both the all struggling devices are getting g routed to gateway.pace.com/xslt?page=hurl03

[adame]

Hi, this has stared happening to me as well. Oddly, my partners iPad and our Playstation refuse to connect, yet my android phone is working fine.

Devices have been rebooted, still struggling to obtain IP addresses. I'm a fiber customer in 94118.

Both the all struggling devices are getting g routed to gateway.pace.com/xslt?page=hurl03

It's very strange to me that you'd be getting the "Broadband Unavailable" message on a Fiber connection. I see you spoke with Support on Friday. Were they able to help fix the underlying cause of that error?

Either way, the fact that you had two devices that weren't properly being redirect is concerning.Would you be able to post the model number listed in the fine print on the back of the iPad? This will help us reproduce the problem in our lab.

[megandsi]

Hi, hopefully adame or someone else can investigate the same for me. Been happening intermittently for ages, lots more recently, in the last few months. Assumed it was the modem playing up & needing restarting, though often it would just go away. And isn't all sites.
Cat5 tower pc, xubuntu 17.04 firefox 55.0.2, to router.
Cheers!

[sn90000]

Sorry to wake up an old thread, but this error has been happening to me recently.

The wierd thing is that it only seems to happen on certain domains, such as dslextreme.com and sonic.net !
Kinda acts like DNS redirection except .................. I'm using dnscrypt on Linux Mint.

I had to have the Pace modem/router replaced two weeks ago and for a few days the WAN connection seemed flaky, but not at this time. BTW I am a Fusion subscriber.

[sn90000]

More attempted redirections to gateway.pace.com this morning, very frequently. No WAN errors seen on router.

Is there a thorough explanation of this error posted somewhere (like an FAQ)? If not, why not?

Also, I looked around in the Pace router DHCP settings and did not find a way to specify the DNS servers - is this hiding somewhere that my older eyes did not catch?

In the near future I'm looking into a stable way to add DNS-over-TLS support to my LAN, and I would rather just use or implement a forwarder for all clients as some (like Roku for instance) may not be user configurable. Hopefully Sonic will announce a direction on encrypted DNS support in their routers.

[sfchris]

To add to this topic, if you are never able to get the http://gateway.pace.com/xslt?PAGE=HURL06 to resolve, you can (in Windows) go to a command prompt and type "ipconfig" then look for the IP address of your gateway. You can then subsititute the IP address for the "gateway.pace.com" portion of the URL, for example, http://192.168.42.1/xslt?PAGE=HURL06

This will show you the message the router was trying to display, and then allow you to check a checkbox to tell the router to stop trying to redirect you to that page in the future when you have line noise or other instability. It won't fix the real problem (line noise) but you'll just get a "bad gateway" browser message from then on instead of this annoying attempt of a web page.

[cshay]

To add to this topic, if you are never able to get the http://gateway.pace.com/xslt?PAGE=HURL06 to resolve, you can (in Windows) go to a command prompt and type "ipconfig" then look for the IP address of your gateway. You can then subsititute the IP address for the "gateway.pace.com" portion of the URL, for example, http://192.168.42.1/xslt?PAGE=HURL06

This will show you the message the router was trying to display, and then allow you to check a checkbox to tell the router to stop trying to redirect you to that page in the future when you have line noise or other instability. It won't fix the real problem (line noise) but you'll just get a "bad gateway" browser message from then on instead of this annoying attempt of a web page redirect.