vsp wrote:Yes. Once. And At&T five times, hard as that may be to believe, they have been out here five times. Every time but one (the first) they said their lines are fine.
To repeat: My lines are fine (new CAT5, new everything else) as well.
I'm just another customer, but I'd encourage you to keep working with Support.
When my line was first ported to Fusion, my speed quadrupled, and was pretty stable for four months. That kind of set the bar for me.
Then, in four months later, kablooey. I'd reboot the DSL modem, do a speed test, get great results, and then the line rate would deteriorate--perhaps in a few hours, or maybe in a few days. Sometimes the line would recover, but more often, it would not. Nothing had changed in the house, especially with the inside wiring.
Regular monitoring at Sonic.net's end continually revealed sporadic bursts of noise. One of the Support people gave me dates and times, which I could not correlate with any activity in or near the house. I strongly suspected an issue somewhere in the copper, especially since on occasion, the voice line seemed to have hiss or static in the background.
Support worked with me, trying everything in their arsenal to get the issue resolved. Sometimes a fix seemed to solve the problem, only to have the line deteriorate again a few days later. Sonic.net detected a bridged tap, which AT&T was dispatched to remove. That cured the issue for a couple of weeks. Sonic.net techs visited several times, as did AT&T's (either with or without Sonic.net techs). Of course, each time, the AT&T techs claimed the line tested clear. Sonic.net's techs said my inside wiring was in good condition.
I would have even believed that the reduced speeds were appropriate for my distance from the CO, except for the inconsistency and the fact that I'd had four months of stable service at a fairly high rate.
Finally, a few months ago, after AT&T 's final trip, the problems cleared up, and the line has been fast and stable ever since. The line rate is slightly lower than I got during the first four months, but it's still more than 3.5x what I had with "traditional" line-shared DSL before Fusion was available. I've been too lazy to call Support to inquire about raising the cap (partially due to the "why mess with success" philosophy
.
My point: there are so many variables, and even if it seems like Sonic.net is recovering old ground, the company really does want it to work. Heh, the CEO has shown interest in your case.
I invested the time over several months to get the situation resolved, because Support demonstrated it was willing to work with me to resolve it, and ultimately, it was fixed. If your experience has been different, be sure to discuss it with Dane when you correspond with him.
