Craig wrote:pmbell wrote:when a customer signs up for fttn, sonic reads a different, longer tos script than for any other product. my memory of that script is that the person reading it mentioned that it was an outlier because att had some required language.
it would be good to see the introduction to that script revisited with an eye toward clearly explaining which sonic policies apply on that product and which can not.
I call bullshit on that. I switched from DSL to FTTN when I moved and I was NEVER told I would be on AT&T instead of Sonic. I only found out when I did a speedtest and saw AT&T instead of sonic, then read about it on these forums.
Sonic needs to provide a preconfigured gateway for FTTN people that puts us on the sonic network so we actually get the award-winning privacy protecting sonic service they advertise.
It's absolutely true that Sonic needs to get FTTN people back on the Sonic network in a preconfigured way. I think that because of the way that FTTN is (the agreement that Sonic has with AT&T, basically), that Sonic has had difficulty doing this and it has taken far too long to implement. From an e-mail I got from Dane Jasper of Sonic, regarding Sonic's FTTN service:
"Sonic has entered into a commercial agreement for bulk access to AT&T's new IP DSLAMs, in COs, RTs and VRADs. We will resell access via this network, bundled with Sonic VoIP, as a "Fusion FTTN" product. The customer is a Sonic customer, while the network is AT&T's. It's a bit like the old DSL, where they ran the DSLAMs and interconnected with us via ATM. However, it's not layer-2, it's layer-3, so the IP address space and Internet transit is provided by AT&T.(...)" He also stated that: "For customers on this network, the IP transit will be provided by AT&T - so AT&T's policies regarding data retention etc apply.
We don't like this much either, so we'll be bundling this product with our VPN service, both to provide static IP addresses, and to allow for a Sonic-controlled (and policies) address. Customers can establish VPN connection from a client PC, portable device, tablet, etc - or can deploy a whole-home VPN solution so everything behind their connection goes via our network."
I got this message from Dane Jasper a long time ago -- actually, 9 months ago (for context, see [this reddit post](
https://www.reddit.com/r/technology/com ... er_offers/) and since then, the FTTN product has not been bundled with VPN service nor has it been offered with an option to be deployed with whole-home VPN, which would be much preferable.