Hello,
Ok, I'm going to start by saying I love Sonic and even if I don't like to go with tech support but from all ISPs at least the one that I'm happy to talk is with you guys, at least someone on the other side that has a clue, kudos for that.
Now, here comes the problem. I think it has been for quiet a few months (since 2014) that we have noted drops in connections and very slow connections. We are perhaps not the typical customer out there, if we use the connection, it will be just over the night and perhaps watch 1 or 2 episodes @ Hulu/Netflix, other than that 90% of our usage is through SSH/vim.
We been talking with Sonic and they been running so many tests and everything they say looks fine from their end, on our side we also don't see any big difference with connection speeds. We got the suggestion that perhaps the problem was not the CO, but it was the connection @ our place.. well, we had doubts but we gave it a try, we connected the modem to the main phone box. No joy.
It gets a bit more frustrating specially when you want to get some work done and in the middle of work the connection just hangs or gets really slow. More specially if you are trying to fix an outage.. you guys know what this means.
We been close so many times in just giving up and going with Comcast but I try to avoid just thinking in dealing with them.
When the connection degrades we sometimes just give up and end up tethering via our phones (which by the way gives us 40Megabits/15Megabits, vs 5/0.9 with Sonic), this is not how this is suppose to work.
Now, I keep hearing and reading that Sonic is working on improving the service in a matter of "weeks" or "a couple of months". So lets be honest:
1. We are @ Ingleside, is there a chance that this could be better? If so, "how better" and at what increase ($)?
2. If it can be better, is it something that we can start today? Really if you tell me that this can be done today but because we are old customers it can take a couple of days VS instantly for new users then more than happy to wait at that cost.
Thanks and hoping that there are better alternatives, would really hate to leave you but it is very very frustrating.
As others been saying, for the speed we get, the price does not really match up..
Thanks!
Ok, I'm going to start by saying I love Sonic and even if I don't like to go with tech support but from all ISPs at least the one that I'm happy to talk is with you guys, at least someone on the other side that has a clue, kudos for that.
Now, here comes the problem. I think it has been for quiet a few months (since 2014) that we have noted drops in connections and very slow connections. We are perhaps not the typical customer out there, if we use the connection, it will be just over the night and perhaps watch 1 or 2 episodes @ Hulu/Netflix, other than that 90% of our usage is through SSH/vim.
We been talking with Sonic and they been running so many tests and everything they say looks fine from their end, on our side we also don't see any big difference with connection speeds. We got the suggestion that perhaps the problem was not the CO, but it was the connection @ our place.. well, we had doubts but we gave it a try, we connected the modem to the main phone box. No joy.
It gets a bit more frustrating specially when you want to get some work done and in the middle of work the connection just hangs or gets really slow. More specially if you are trying to fix an outage.. you guys know what this means.
We been close so many times in just giving up and going with Comcast but I try to avoid just thinking in dealing with them.
When the connection degrades we sometimes just give up and end up tethering via our phones (which by the way gives us 40Megabits/15Megabits, vs 5/0.9 with Sonic), this is not how this is suppose to work.
Now, I keep hearing and reading that Sonic is working on improving the service in a matter of "weeks" or "a couple of months". So lets be honest:
1. We are @ Ingleside, is there a chance that this could be better? If so, "how better" and at what increase ($)?
2. If it can be better, is it something that we can start today? Really if you tell me that this can be done today but because we are old customers it can take a couple of days VS instantly for new users then more than happy to wait at that cost.
Thanks and hoping that there are better alternatives, would really hate to leave you but it is very very frustrating.
As others been saying, for the speed we get, the price does not really match up..
Thanks!
.
