Funny you should say this, because a little over a month ago I was looking at Sonic and Comcast. I went with Comcast because I could get a no-contract deal with them. I'm a Sonic customer now, so you can guess how my month with Comcast went.kevinmcm wrote:Does the one year contract come with a performance guarantee? The primary reason for me not switching to Comcast Business is that they guarantee a term of payment but they will not guarantee any performance. If Sonic and Comcast will have similarly hostile contracts, I'd probably go with Comcast's faster service.
Sonic does have a 30 day window, though. I forget the wording specifically and can't find it right now, but I had the impression that if the speeds are not as advertised or the service is not to my satisfaction within 30 days that I can cancel without penalty.
So far I've contacted support and received responses quickly. It took me several weeks to get a response from the competition.