The early termination fee is $149, or the remaining monthly service fee, whichever is less. So if there were three months left on a $40/mo Fusion product, it'd be $120 instead of $149. All of our products continue to have a 30-day money-back satisfaction guarantee, we want to make sure that every new customer is happy with the product.
What doesn't work economically is to upgrade someone to VDSL2 or X2, then have them depart six months later. That would be a substantial loss, and it is not sustainable. We've got a balance to find, delivering the most cost-efficient and feature rich product to as many people as possible at the lowest cost, so we have to assure we don't create high costs in areas like early departures which reduce our ability to serve everyone well. Running the business is about finding reasonable balance that is sustainable.
Love it that you are active on the boards and communicating with us as the consumer. I spoke with some guys over the support line but they weren't sure about the question.
So I just upgraded to X2 and am aware of the 12 month $149 ETF is I do decide to walk (which I won't). My question is, IF for some reason that a better internet product comes out from Sonic within the next 12 months, whether it be faster or cheaper or both, for me changing from different products will I be charged the ETF?