Can't change settings in router
Posted: Fri Sep 16, 2011 11:44 pm
I've been using sonic net since January, and it's been pretty good, but I've had issues with the router/modem they sent me to use (Motorola 2247-67 - I think it's what they were sending everyone when I first got service).
My main issue is this - if I enter the router web interface and try to change any of the settings that would require a router restart, it fails to connect to the internet after restart. The web interface goes to a screen that asks me to "Enter the User Name and Password assigned to you by your Internet Service Provider (ISP)." No matter what username/password I enter, it fails to connect and gives me the message "Cannot connect to target service. Please contact the help desk." I have to do a factory reset (pin in the hole on the physical device) to regain my internet connection (which works every time).
This means I can't change the wireless password or mess with any of the other settings, which is a bit frustrating.
Any thoughts as to why this is happening?
My main issue is this - if I enter the router web interface and try to change any of the settings that would require a router restart, it fails to connect to the internet after restart. The web interface goes to a screen that asks me to "Enter the User Name and Password assigned to you by your Internet Service Provider (ISP)." No matter what username/password I enter, it fails to connect and gives me the message "Cannot connect to target service. Please contact the help desk." I have to do a factory reset (pin in the hole on the physical device) to regain my internet connection (which works every time).
This means I can't change the wireless password or mess with any of the other settings, which is a bit frustrating.
Any thoughts as to why this is happening?