I've had Sonic's single line "Fusion" for about a month now, with the hope that I would see both better performance and better service than AT&T. I was initially disappointed, when after testing the line with the help of a Sonic Tech support person I discovered that I was only getting around 2.89Mbps (a Sonic.net measurement) download speed at the outside of my house, and roughly 2.6Mbps inside (measured by me, via SpeedTest.net and Sonic's own speed test app on their tech support page. The thing is, based on the distance my house is from the switch, I could (should) be theoretically sitting around 5Mbps download speed, or more. Hmmm... AT&T's copper? That's possible. If that is the cause of the bottlenecked speed, then how could AT&T claim to be able to sell me DSL speeds of up to 6Mbps over the same lines? (not that I trust them as far as I can throw them....).
...Things that make you go Hmmmmmm.
Anyway, my inside speed was consistent for many days and many tests (consistently sitting at 2.59Mbps download and 0.83Mbps upload). So I justified it at the time by telling myself, "Hey, at least your getting twice the speed of AT&T at half the price. Be happy about it".
So I was happy about it, until yesterday. BAM. No DSL. Period.
I called Sonic.net tech support (who have always been courteous and helpful, by the way.
But this time, it took three separate calls (& three separate tech's) to get the DSL even UP and stable for more than 30 seconds at a time. They confirmed, as I did via my own system analysis software, that the problem was not my modem, nor inside my house, it was external. Plus, I know that nothing inside my home has changed, wiring wise, or device-wise, or configuration-wise.
But something HAS definitely changed for the worse. I've run a ton of speed tests and connection status checks over the course of yesterday and today, and I am now MAXING OUT at a speed of 1.79Mbps down and 0.67Mbps up, and I've measured the speed as low as 0.45Mbps down and 0.67up! And that's IF I can connect at all. I couldn't this morning until a restarted my modem (which is a brand new Actiontec ADSL2+). I've either been capped FAR too low by Sonic (which I am almost sure is the case), or AT&T is somehow screwing with the lines (they are AT&T's lines, leased by Sonic).
Either way, this sucks.
Again, to recap: I was initially disappointed with 2.89 at the outside and 2.59 on the inside the house - but that speed was both consistent and stable for about one month. Now, suddenly, that speed has dropped nearly in half, and is sitting at about the same speed that I originally had with AT&T as a provider, and the line is a lot LESS stable now on top of that.
Dane, are you out there? What's going on here?
...Things that make you go Hmmmmmm.
Anyway, my inside speed was consistent for many days and many tests (consistently sitting at 2.59Mbps download and 0.83Mbps upload). So I justified it at the time by telling myself, "Hey, at least your getting twice the speed of AT&T at half the price. Be happy about it".
So I was happy about it, until yesterday. BAM. No DSL. Period.
I called Sonic.net tech support (who have always been courteous and helpful, by the way.
But this time, it took three separate calls (& three separate tech's) to get the DSL even UP and stable for more than 30 seconds at a time. They confirmed, as I did via my own system analysis software, that the problem was not my modem, nor inside my house, it was external. Plus, I know that nothing inside my home has changed, wiring wise, or device-wise, or configuration-wise.
But something HAS definitely changed for the worse. I've run a ton of speed tests and connection status checks over the course of yesterday and today, and I am now MAXING OUT at a speed of 1.79Mbps down and 0.67Mbps up, and I've measured the speed as low as 0.45Mbps down and 0.67up! And that's IF I can connect at all. I couldn't this morning until a restarted my modem (which is a brand new Actiontec ADSL2+). I've either been capped FAR too low by Sonic (which I am almost sure is the case), or AT&T is somehow screwing with the lines (they are AT&T's lines, leased by Sonic).
Either way, this sucks.
Again, to recap: I was initially disappointed with 2.89 at the outside and 2.59 on the inside the house - but that speed was both consistent and stable for about one month. Now, suddenly, that speed has dropped nearly in half, and is sitting at about the same speed that I originally had with AT&T as a provider, and the line is a lot LESS stable now on top of that.
Dane, are you out there? What's going on here?