We've been experiencing an issue where we seem to lose internet connection, but only certain devices seem to be affected. We are on fiber.
So for example, during one of these "outages", our 3 household laptops and all our iPhones can no longer connect to the internet. But multiple Amazon Fire tablets and our Roku streaming devices continue to function completely unaffected.
Our usual solution to this is to power cycle the ONT device, followed by the router, and then we often also have to reset the router to factory settings. This fixes the problem for awhile, but then it will happen again a few days later.
Also, whenever we're in a period where this seems to be happening often, we also notice that even when the laptops and iPhones are able to connect to the internet, they behave oddly on certain apps and sites. The internet speed is fast, but it's almost like there is a delay before a website will resolve on the page. Or certain iPhone apps take a much longer time to load than usual.
Just wondering if anyone can steer us toward what the problem might be.
So for example, during one of these "outages", our 3 household laptops and all our iPhones can no longer connect to the internet. But multiple Amazon Fire tablets and our Roku streaming devices continue to function completely unaffected.
Our usual solution to this is to power cycle the ONT device, followed by the router, and then we often also have to reset the router to factory settings. This fixes the problem for awhile, but then it will happen again a few days later.
Also, whenever we're in a period where this seems to be happening often, we also notice that even when the laptops and iPhones are able to connect to the internet, they behave oddly on certain apps and sites. The internet speed is fast, but it's almost like there is a delay before a website will resolve on the page. Or certain iPhone apps take a much longer time to load than usual.
Just wondering if anyone can steer us toward what the problem might be.