Having lived in the Sunset district for several years, I have seen the ongoing competition between Comcast and AT&T. When Sonic came to the area, I was delighted to become a customer. However, after being with Sonic for 4-5 years, I learned that some of my neighbors had upgraded to the new 10g service. I posted a request for an upgrade on this forum and was advised to wait. However, when I called Sonic's sales team today, I was informed that they would not be able to upgrade my existing service. The 10g service was only available to new customers who had not previously used Sonic.
I am confused and frustrated. I pay more for my service, which includes a "mandatory" landline fee which nobody use, than my neighbor who had never been a Sonic customer before, yet they receive ten times the speed that I do. Additionally, I have recommended Sonic to many people, and I feel let down by this response.
Dane, or anyone on the management team, could you please provide me with a sincere and detailed explanation for this situation?
I am confused and frustrated. I pay more for my service, which includes a "mandatory" landline fee which nobody use, than my neighbor who had never been a Sonic customer before, yet they receive ten times the speed that I do. Additionally, I have recommended Sonic to many people, and I feel let down by this response.
Dane, or anyone on the management team, could you please provide me with a sincere and detailed explanation for this situation?