fuzzynations wrote:ONT box has FAIL in red, POWER and 10GE are green as well as the button that looks like a sun.
Internet seems to be working fine.
I was really curious why the sudden red light?
What does it mean? I called customer care and they said they have no idea what it is.
I wanted to submit a picture of the box but this forum doesn’t seem to allow me to upload a photo. I click add files and nothing pops up.
That red light indicates that a software upgrade has failed. I can attempt to push the upgrade through again but this may result in a brief interruption in service. I would recommend calling into our support team at 707-547-3400 when you have the availability. Alternatively, you can PM me and we can coordinate a good time to push the update through.