Today I received a threatening email from Sonic Support titled "Your upgrade to Sonic Fiber is incomplete. Open to avoid penalty fees." Inside I am told my rates will be raised by $20/month in a few days, because I allegedly failed to upgrade. But the fiber upgrade from Sonic has been a comedy of errors and no help.
I upgraded from Fusion to AT&T fiber by Sonic in early 2021, when Sonic fiber was just a few months away. The AT&T crew managed to run the fiber about 200ft down the conduit under our shared driveway, with little complaint or concern. Fast forward almost 2 years, and Sonic Fiber finally arrived to my neighborhood. An install was scheduled. The 1st bucket truck did not complete the drop, but didn't notify anyone, so the installer came and couldn't install. A second bucket crew determined that my underground conduit from the street might be partially blocked. AT&T had not cared, they ran the fiber. Regardless, the Sonic crew told me I was on my own to find someone to unblock it. No suggestions, no references, nothing.
A couple of months pass and suddenly a second install appointment has been scheduled. Again, no drop, no actual install, just a lame suggestion of maybe a 200ft aerial run unsupported through my neighbor's trees. Which the installer agreed could not work, as we watched those trees whip around in the wind. Again, no suggestions, no help, "we cannot do that."
Then a call demanding to schedule my install, and then today's email. Nobody seems to have ever heard about the previous visits and the findings. I'm apparently a bad customer because I haven't installed it myself.
Maybe I should be a direct AT&T customer. They would probably ignore me.