I feel lucky to have had Sonic's 10G fiber at home for the last 6 months or so. It's been completely rock-solid until 12/5, at which point any device connected to my ONT would lose its IP address intermittently for no discernible reason. I've tried all the router/ONT reboot combos, several different ethernet cables, factory reset my router and rebuilt everything from scratch, directly connected both a macOS and windows laptop, and even went so far as to run an extension cord to the opposite corner of the house to rule out power issues. Every time, things go right back to the same frustrating loop: healthy connection for 15-30 minutes, then IP address is dropped and it could take anywhere from a few seconds to multiple hours before things get connected again. Even when I connect a computer directly to the ONT, the same intermittent connection cycle usually kicks in.
Early this week, a Sonic tech came out and tested the ONT. It looked to be reporting low power, so we swapped it for a new one, which was reporting healthy. It looked great until about 10 minutes after the tech left, at which point it went right back into its intermittent disconnection cycle all over again. The Sonic tech also inspected the fiber going into the building and even replaced some connectors for good measure. A remote support representative told me that they saw my router and my laptop (we tested both) repeatedly cycling through the process of requesting an IP address, getting one, then dropping it and requesting another one.
The weirdest part of this whole situation is that *sometimes*, for reasons I can't fathom, I'll get a day or multiple days of totally rock-solid connection. Then it will either go out completely for an extended period, or go back to its cycle of issuing and dropping IP addresses every 15-20 minutes. I've asked multiple Sonic folks about this and no one has seen anything obvious.
My question to the forum is: has anyone else seen this type of behavior with the newer Azores-branded ONT boxes and do you know of any other troubleshooting steps I could try? Sonic would like to send a tech out to physically inspect the latest ONT, but we have an active COVID case in my household and it may be another week before it's even possible to get something scheduled (I 100% understand and respect that policy from Sonic. Gotta keep folks safe). Unfortunately, two of us work full-time remote and are just burning through our PTO and cobbling together sketchy hotspot bandwidth trying to make things work and I'm starting to get a little desperate, hence the call out to forum members.
Thanks
Early this week, a Sonic tech came out and tested the ONT. It looked to be reporting low power, so we swapped it for a new one, which was reporting healthy. It looked great until about 10 minutes after the tech left, at which point it went right back into its intermittent disconnection cycle all over again. The Sonic tech also inspected the fiber going into the building and even replaced some connectors for good measure. A remote support representative told me that they saw my router and my laptop (we tested both) repeatedly cycling through the process of requesting an IP address, getting one, then dropping it and requesting another one.
The weirdest part of this whole situation is that *sometimes*, for reasons I can't fathom, I'll get a day or multiple days of totally rock-solid connection. Then it will either go out completely for an extended period, or go back to its cycle of issuing and dropping IP addresses every 15-20 minutes. I've asked multiple Sonic folks about this and no one has seen anything obvious.
My question to the forum is: has anyone else seen this type of behavior with the newer Azores-branded ONT boxes and do you know of any other troubleshooting steps I could try? Sonic would like to send a tech out to physically inspect the latest ONT, but we have an active COVID case in my household and it may be another week before it's even possible to get something scheduled (I 100% understand and respect that policy from Sonic. Gotta keep folks safe). Unfortunately, two of us work full-time remote and are just burning through our PTO and cobbling together sketchy hotspot bandwidth trying to make things work and I'm starting to get a little desperate, hence the call out to forum members.
Thanks